1. Introduction This Fulfillment Policy outlines the process and guidelines OliveTech follows to ensure efficient and effective fulfillment of our IT and technology services to our clients. By engaging with our services, you agree to the terms set forth in this policy.
2. Service Ordering
- Placement: Orders for our services can be placed through our website, via email, or through direct contact with our sales or customer service team.
- Confirmation: Upon receiving your order, we will provide a confirmation along with an estimated timeline for fulfillment.
3. Fulfillment Process
- Scheduling: We will schedule the service fulfillment based on the availability of our team and resources.
- Execution: Our skilled professionals will execute the service as per the agreed specifications and timeline.
4. Changes and Cancellations
- Client-Initiated Changes: Requests for changes to service orders must be made in writing and may be subject to additional charges or adjustments in delivery timelines.
- Cancellations: Cancellation policies will be as outlined in your specific customer contract.
5. Delivery of Services
- Completion: You will be notified upon completion of the service.
- Verification: We encourage clients to verify the completion and quality of the service immediately upon delivery.
- Notification: In case of any unforeseen delays, we will promptly notify you and provide updated timelines.
- Mitigation: We strive to mitigate delays and ensure timely fulfillment of services.
7. Customer Support
- Assistance: Our customer support team is available to assist with any inquiries or issues related to service fulfillment.
- Feedback: We welcome feedback to continuously improve our fulfillment process.
8. Refunds and Disputes
- Refund Policy: Refunds, if applicable, will be processed as per the terms outlined in your specific customer contract.
- Dispute Resolution: Any disputes related to service fulfillment should be addressed in accordance with the dispute resolution process specified in your customer contract.
9. Amendments to the Fulfillment Policy OliveTech reserves the right to amend this Fulfillment Policy at any time. Any changes will be communicated to our clients in a timely manner.
10. Contact Information For any questions regarding this Fulfillment Policy, please contact us at firstname.lastname@example.org.